The plaintiff had worked as a customer service
representative since 1999 and in 2008 and 2009, she received “achieved
expectations” evaluations. To be
promoted, she needed that level of annual evaluation, one year of experience
and a favorable “readiness” rating by the quality assurance staff. The last time she had been evaluated by the
QA staff was in 2006 and it had not been favorable. However, her supervisor did not survey the QA
staff after her performance evaluations improved or refer her for additional
training to make her eligible for promotion.
When the plaintiff inquired about her being overlooked for promotion, her
supervisor told her that tenure was not important. The plaintiff
complained to HR in April 2010 when other new employees were then promoted
instead of her. When HR did not respond
within the week, she filed an OCRC Charge in May, alleging employment
discrimination.
HR questioned about her promotability and competence surveys
were sent to the QA staff outside the regular schedule a month after the OCRC
Charge had been received. They were not
favorable and were shared with the plaintiff. The plaintiff rejected the feedback, so a
quality coordinator was assigned to sit with her more frequently than normal in
June. Her scores plummeted and she
complained to HR that she was being harassed.
Later that year, she had trouble acclimating to the adoption of
SalesForce and made a significant security error in November, which resulted in
her being placed on a two week disciplinary suspension. There was a discussion about putting her on a
performance improvement plan, but her managers were concerned that this would
appear retaliatory. Instead, they gave
her a poor performance evaluation (which made her ineligible for promotion) in
early 2011 and gave her scores which were depressed considering her objective
statistics (because the latter months had been given greater weight than her
earlier months).
The OCRC found probable cause of discrimination in April
2011 because she had been passed over for promotion in favor of co-workers
outside her protected class with similar performance evaluations who had much
less experience and tenure. The next
day, a manager said that he wanted to take the next step with her, but felt
paralyzed. Instead, two months later she
was placed on a 60-day performance improvement plan. The plaintiff took a two month stress leave
of absence and announced her retirement upon her return because she felt that
she was being forced to resign. She then
filed suit. The district court ruled
against her on all claims. The Sixth
Circuit reversed on the discrimination and retaliation claims, but affirmed
denial of the constructive discharge claims.
While she had not received a favorable survey result from
the QA staff (which was a requirement for being promoted), no survey had been sought when she started
receiving favorable performance evaluations.
This meant that the survey could not be a disqualifying reason. Moreover, not every employee who had been
promoted had been the subject of the survey.
When a survey was finally sought on her performance, it was done outside
of cycle, which made it suspicious to the staff and was ignored by some of them. The Court also concluded that she was
permitted to compare herself to employees with different supervisors because
they were similar in relevant respects and their supervisors reported to the
same manager.
The Court also found sufficient evidence of pretext without
slurs or other negative comments about her protected class. She pointed out that no one in her protected
class had been promoted since 2002. Also,
the explanations about her performance seemed pretextual because they directly contradicted
the favorable comments written in her performance evaluations. She clearly met the objective criteria to be
promoted and management could not identify any employees who had met the
objective criteria (i.e., performance scores) and had NOT been promoted (even
though some of them had not worked there for even a year). The employees who had been promoted did not
have markedly supervisor qualifications which could also have explained the
discrepancy. A jury need not accept a
subjective evaluation of the plaintiff’s performance to find pretext.
As for her retaliation claim, the Court found that
the increased scrutiny of her performance within a month of receiving her OCRC
Charge, poor performance evaluation eight months later (which rendered her
ineligible for promotion), a performance improvement plan two months after a
probable cause finding from the OCRC and being kept on the training line would
dissuade a reasonable person from exercising her protected rights. Multiple incidents over a year’s period can combine to form a materially adverse
employment action. “A reasonable jury could also find that the other actions,
although occurring later in time, also would not have occurred in the absence
of Henry’s protected activity.” It did
not help the employer that the HR notes indicate that several managers were
advocating for poor performance evaluations and concern about the OCRC Charge. Indeed,
the day after the OCRC finding was received, a “note in an employee relations
file” stated that they planned to wait “a reasonable amount of time” before
“plac[ing] her on a formal coaching plan.” This could reflect a pre-determined scheme to
discipline her regardless of her actual job performance. While the employer argued that her falling
performance scores justified her rating, the jury could also attribute her
falling scores to the increased scrutiny as a result of the OCRC Charge. Indeed, her 2010 evaluation was markedly
below her evaluations from 2003 through 2009, which, again, could be inferred
was the result of retaliation instead of her actual job performance.
NOTICE: This summary is designed
merely to inform and alert you of recent legal developments. It does not
constitute legal advice and does not apply to any particular situation because
different facts could lead to different results. Information here can
be changed or amended without notice. Readers should not act upon this
information without legal advice. If you have any questions about anything you
have read, you should consult with or retain an employment attorney.